Shipping Policy

Thank you for choosing Alvenex. We're committed to delivering your order as quickly and safely as possible.

Processing Time

All orders are processed within 1–2 business days. Orders are not processed or shipped on weekends or public holidays.

Shipping & Delivery

We offer free standard shipping on all orders.

Estimated delivery time is 7–14 business days, depending on your location. While most orders arrive within this timeframe, occasional delays may occur due to customs clearance or carrier demand.

International Shipping

We ship to customers worldwide. Please note that some international orders may be subject to customs duties, taxes, or import fees, which are the responsibility of the customer.

Order Tracking

Once your order has been shipped, you'll receive a confirmation email with a tracking number so you can follow your package every step of the way.

Lost or Damaged Packages

If your package is lost, arrives damaged, or you experience any shipping issues, please contact our support team as soon as possible. We'll work quickly to resolve the issue and ensure you're taken care of.

Contact Us

If you have any questions about your order or shipping, please don't hesitate to contact our customer support team. We're always happy to help.