Shipping Policy

Thank you for shopping with Alvenex. We are committed to delivering your order safely and efficiently.

Order Processing

All orders are processed within 1–2 business days. Orders are not processed or shipped on weekends or public holidays.

Once your order has been shipped, you will receive a confirmation email with a tracking number.

Shipping Times

We offer Free Standard Shipping on all orders.

Estimated delivery time is 7–14 business days, depending on your location. Delivery times may vary due to customs processing, weather conditions, or carrier delays.

Order Tracking

As soon as your order is shipped, you'll receive a tracking number by email. You can use this tracking number to monitor your shipment at any time.

International Shipping

We ship to customers worldwide. Please note that some countries may charge customs duties, taxes, or import fees. These charges, if applicable, are the responsibility of the customer.

Delayed or Lost Shipments

If your order is significantly delayed or appears to be lost in transit, please contact our customer support team. We'll work with the shipping carrier to resolve the issue as quickly as possible.

Incorrect Shipping Address

Please ensure your shipping address is correct before placing your order. We are unable to guarantee changes once an order has been processed.

Contact Us

If you have any questions about shipping or your order, please contact our customer support team. We're always happy to help.